by Tim Hill, Zapp Innovation LtdZapp Innovation Ltd
A strong partnership with the right contractors is essential in today's competitive property market, especially amid significant legislative changes coming into force that can require you to upgrade your property. Fixflo explains that nurturing relationships between property managers and contractors should yield key benefits, including improved tenant satisfaction, reduced maintenance costs, and increased property value.
Fixflo and Keyzapp share a focus on ensuring that the relationship between property managers and contractors is one of positivity through our integration. These are the benefits property managers should expect.
Improved communication and coordination
Fixflo's in-built processes enable a streamlined chain of communication from property managers to contractors to tenants. With Fixflo, property managers can easily assign maintenance tasks to contractors to ensure timely action. In the case of a lost key, communication is swift, with real-time updates on the status of the problem at all stages, effectively keeping everyone informed. This fosters a sense of urgency and collaboration among all parties involved.
Transparent communication with contractors through clear channels will massively minimise delays.
Discover Fixflo's four Cs of effective contractor communication.
Fixflo can provide property managers with one-click access to the keys in Keyzapp. This means they can quickly and efficiently reserve a set of keys for upcoming maintenance or check on key availability as they schedule work with selected contractors.
On the Keyzapp side, property managers can click through Fixflo to see the status of work or schedule activities for a property.
Meanwhile, if a Fixflo system is integrated with a CRM, Keyzapp can pull any relevant data through automatically, even if it does not directly integrate with that CRM.
Keyzapp & Fixflo are integrated
Book maintenance, reserve keys. Move seamlessly between apps.
Tenant satisfaction
Increased tenant satisfaction is the most significant result of a positive property manager-contractor relationship. This is bound to happen if tenants experience timely and efficient maintenance services.
Combining Keyzapp with Fixflo allows quick access to manage keys while working on maintenance activities. This means repair and maintenance requests can be addressed more quickly, minimising tenant inconveniences.
Other features of the integration include:
- Instant key issue and return
- Simple "Google-like" interface and status dashboard
- Customisable branded smart fobs
- Automated reminders
- Key reservations
- Forensic audit trail and activity history
- Permissions for staff and contractors
All of these contribute to regular collaboration between property managers and contractors. If tenants see consistent, quality results, their satisfaction is only strengthened.
Reduced costs
Can a good relationship with a contractor reduce costs? Yes.
If a property manager works well and communicates efficiently with a contractor, less unnecessary time is wasted. If it is unclear where a contractor is supposed to be at a specific time due to a lack of communication or a bad workflow, this will only add to the amount of time and money being misspent.
Keyzapp's Tim Hill told us the three best ways to maintain great contractor relationships.
Combining Fixflo with Keyzapp can streamline processes for a property manager by synchronising properties from Fixflo. This not only makes it extremely simple to set up but also ensures a property manager can keep both systems up to date with minimal effort. These optimised workflows mean reduced time, which translates to cost savings.
The introduction of automated workflows through Fixflo will reduce administrative burdens for staff. This means they can focus their energy on larger tasks that require more attention and are less repetitive. Fixflo and Keyzapp both work on a digital platform, which reduces the amount of physical documentation property managers and contractors have to deal with on a daily basis.
Final thoughts
Property managers can strengthen their relationships with contractors by harnessing the power of the Fixflo and Keyzapp integration. Optimising workflows and streamlining communication can result in improved tenant satisfaction, reduced costs, and a better property manager-contractor relationship.