Client Success Stories:

Simplifying key management across a large and diverse business

Quay Living is a family-owned independent estate and letting agent based in Poole, which was created in 2010 to satisfy clients’ desires for a comprehensive one-stop property service, spanning short lettings, long lettings, sales and investment. Its sister company, Quay Holidays, was established in 2006, and within four years became the biggest provider of high-quality holiday accommodation in Poole. Its move to larger, high-profile offices in Orchard Plaza allowed Quay to expand into Estate Agency in sales, residential lettings and block management.

The group currently manages a substantial portfolio of approximately 200 properties in and around Poole and Bournemouth.


Here, Partner Helen Challis talks to Tim about why Keyzapp works for them..


What are the biggest challenges that businesses like yours face with keys?


Quay have multiple areas of business, property sales, residential lettings, holiday lettings and block management. With well over 1000 keys on our system it’s potentially a nightmare to manage. We have a duty to our clients and have to be super-hot on security of their properties.


How did you manage keys before Keyzapp? What did you want to change?


Prior to Keyzapp we managed keys on several software systems and none were ideal. We wasted huge amounts of time locating which system keys were on, running reports to check the location of overdue keys and then individually chasing anyone still holding keys.


What led you to select Keyzapp for your Key Management?


Simplicity! Keyzapp appeared to offer the best solution for us.  Although initially another system for the team to learn (and for us to subscribe to), the benefits have been fantastic. Keyzapp is really simple to use and any new employees have grasped it within minutes.


Are you able to quantify what sort of value Keyzapp brings to you?


Huge amounts of time have been saved and the system automatically chasing outstanding keys each day means we can easily keep on top of security of our clients properties. Our property owners, tenants and guests are all impressed with the key tags which enable any lost keys to usually find their way back to our office too!


Would you recommend Keyzapp to others?



Want to know more?

Quay Living

Visit Website

More from our clients

Latest Blog Posts

Tips For Promoting Your Buy-To-Let To Prospective Tenants
Property Management Priorities: Key Checks In The Colder Months
How To Safeguard The Contents Of A Holiday Rental