Client Success Stories:

John Hilton: "Refreshingly Different" Agent makes good their promise of transparency

Long-established Brighton-based estate agency John Hilton promise their clients "a refreshingly different, straightforward and transparent approach to estate agency". We caught up with Lettings Manager Jo-Ann Stafford, after they brought Keyzapp into their business, for a quick Q&A.

What do you like most about Keyzapp so far?

The best features are ease of use & time saving, signing in keys used to be a laborious task – but not anymore :)

What's the most important thing you're expecting it to solve?

Some of the issues we were looking to solve were not losing keys. A key book when you only have a few properties is easy to control but once you grow it can become a headache. We needed more control of who had our keys and an easy one stop place to find the answer and of course saving time is key ;)

Jo-Ann Stafford, Lettings Manager at John Hilton

What sort of time saving are you seeing?

We worked out that we were spending a good 30 mins per day recording our keys which is now down to 5 mins!

Would you recommend it to others?

I would definitely recommend Keyzapp to other businesses. It takes a bit of time to set up if you’re re-numbering keys but is so easy to use and pays for itself when you work out the hours of signing keys in/out and copying any lost ones.

How do you find our service (training support etc?)

The training was simple as it’s a self-explanatory system to use so you don’t have to be technically minded. Any issues I’ve had have been swiftly resolved and any new tags have been received quickly.

Want to know more?

John Hilton

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