Client Success Stories:

Scotland’s largest estate agency and lettings specialist impresses clients with instant key-tracking across 18 offices

Aberdein Considine’s lettings division regularly handles nearly 5000 keys in 18 offices. Staff, contractors and landlords needed a centrally controlled system they could trust. Despite approaches from several other key management companies, Leasing Director Adrian Sangster had no hesitation in choosing Keyzapp.

Keyzapp’s unique solution

  • User-friendly
  • Cost-effective and saves time
  • Paperless
  • Cloud-based and secure
  • Works on smart phones, tablets & PCs
  • Easily scalable across multiple offices

“When we go through the process of choosing software partners to help us deliver the best possible service to our landlord clients, we are attracted to those who offer the most innovative products and are keen to engage with their customers to continually evolve and improve what they offer.” Adrian Sangster, Aberdein Considine’s Leasing Director

Our requirements: 5000 keys to be tracked across 18 offices

Aberdein Considine are Scotland’s largest lettings specialist, responsible for nearly 2000 managed properties in Aberdeen, Glasgow, Edinburgh, Perth and Stirling. With 17 lettings offices and more than 400 staff, property management operations manager Katy Neithercut wanted an easy to use, intuitive and reliable key tracking system that would link all the firm’s branches, as well as agents out on appointments.

Everyone benefits from ‘one tap’ key management

Property management is a notoriously fast-paced job and no one wants to waste time looking for keys that have been returned to another office, or mislaid by a contractor. Keyzapp is used in Aberdein Considine’s 18 lettings offices, with so many benefits:

  • Staff can see with just one tap where keys are, across 18 offices
  • Calendar option gives ‘due back’ dates for individual keys
  • Trackable parking fobs for contractors and valuers
  • Landlords have peace of mind that keys are secure
  • Aberdein and Considine branding promotes professional image

Streamlined system saves time and money

Before Keyzapp, tracking down keys in Aberdein and Considine’s many offices could be a nightmare and took up valuable time. Now thanks to Keyzapp’s ‘tap and scan’ online system, all details of landlords, contractors, inspectors and tenants are immediately available. They appreciate the increased efficiency and staff say they have more time to meet clients and market properties.  Time saved is money made!


“Keyzapp has simplified the whole process of managing and tracking keys, meaning we now save many staff hours per week improving efficiency and productivity. No more trawling through pages of key books! We are completely converted and because of the user friendliness of the system we are considering introducing Keyzapp into our other divisions.” says Adrian.

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Aberdein Considine

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