The Guild of Professional Estate Agents (GPEA) is a national network of approximately 800 independent estate agents, delivering local, regional and national property exposure for their clients. When Guild CEO, Marcus Whewell, came across us at a recent conference, he was immediately impressed by the speed and simplicity with which Keyzapp solves one of the industry’s most enduring headaches. […]
August is a time for holiday and relaxing, right? Then why is it that everyone I speak to at the moment is stressed? There’s a “received wisdom” out there that businesses in the Northern Hemisphere generally shut down over August, and it simply isn’t true in a lot of cases. The problem with received wisdom [...]
If you're looking improve an aspect of your lettings or property management business, the new-look ARLA Exhibition on 12th April in London's Excel Centre is a must-attend event. This year, for the first time, the exhibition is free and open to all, with over 75 exhibitors covering all aspects of the property industry. Check out the list of exhibitors [...]
Just like my colleague Tim many of us use the New Year as an opportunity to look back, take stock and make resolutions for change. Not many of our resolutions last beyond week 3, why? One reason is because we have all had a Christmas and New Year break and the first two weeks back [...]
Here's a life-saving (or at least nail-saving!) tip for anyone who has to regularly attach keys or key fobs to key rings. When building demonstration kits for our Key Management Software, we couldn't believe there was no fast, simple method for attaching key rings to key fobs. The best we had come up with was [...]
Samual Johnson wrote that "It is by studying little things that we attain the great art of having as little misery and as much happiness as possible". If you are anything like me, you and your staff may well have just spent a considerable amount of time catching-up on a whole number of little things [...]
A few weeks before Christmas, the Keyzapp team attended The Negotiator Conference in London, one of the largest annual forums for those working in the sales and lettings industry. While the debate about the strengths of traditional versus online agencies burnt on, the clear success message was about customer service. We were not only there [...]
For me, the stand-out speaker at yesterday's Future Decoded event in London was the first- Richard Reed, CEO of Innocent Drinks. Richard focussed on creating high-performing teams through staff and customer engagement. Given his company's massive 94% engagement score (which compares to a UK average of just 17%), this is something he clearly knows a lot about. As Richard [...]
Deck your halls folks. The John Lewis Christmas TV ad is out! The soundtrack is beautiful. The art direction stunning. The message? Is it clear? Are they telling me that they can sell us telescopes powerful enough to see and interact with the man on the moon? That I'll never be happy in this old [...]
Professional agencies stand ready to meet the challenges of industry change. The theme of this year's conference was Minimising Risk and Maximising Potential. As many would have expected, discussions homed in on the imminent changes to lettings legislation taking hold in October. Particular hot topics were Section 21, Immigration and the Right to Rent, Smoke [...]
